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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Victorino Ceria

August 14, 2024

5  out of  5
rating by Victorino Ceria
"I was very satisfied with the way Ms. Susan Householder handled my request. Outstanding service!!! Keep up the great work Ms. Householder and more power to you and your State Farm . Thanks much."
We responded:
"Hey Victorino, Thanks a lot for your awesome review! I'm really glad Susan was able to handle your request so well. We'll definitely keep up the great work! If you ever need anything else, just let us know. - Sean Stroosnyder - State Farm Insurance Agent, Hancock, MD"
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Tammy True

March 9, 2024

5  out of  5
rating by Tammy True
"I am so happy we are with State Farm. Susan is so helpful and knowledgeable, she made our transition smooth and seamless. We have all of our polices with State Farm, home, 4 vehicles, camper, boat, and golf cart! The app is also easy to use. Thank you Susan and State Farm! I highly recommend State Farm for all your insurance needs!"
We responded:
"Tammy, we are thrilled to hear about your positive experience with Susan and our team. We appreciate your trust in us to handle all your insurance needs, from home to vehicles, camper, boat, and golf cart. It's wonderful to know that Susan's expertise made your transition smooth, and we are delighted that you find our app user-friendly. Thank you for recommending State Farm - we are here for you whenever you need us! - Sean Stroosnyder - State Farm Insurance Agent, Hancock, MD"
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Kevin Young

March 6, 2024

5  out of  5
rating by Kevin Young
"Sean is one of the most down to earth people you'll ever meet and truly cares about the community. I can attest that he's definitely some one you want in your corner in all aspects, including decisions about insurance."
We responded:
"Hi Kevin, thank you so much for your kind words and for recognizing our dedication to the community. We are thrilled to hear that you feel confident having Sean Stroosnyder agency in your corner for insurance decisions. It's our priority to provide exceptional service and support to our clients. If you ever need assistance with insurance in the future, please don't hesitate to reach out. Thank you again for your feedback! - Sean Stroosnyder - State Farm Insurance Agent, Hancock, MD"
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ryan jacobs

January 16, 2024

5  out of  5
rating by ryan jacobs
"This has been the easiest and best experience ever dealing with insurance. Sean did excellent in assisting with any and all questions in a speedy manner. No other agent comes close to his professionalism and his knowledge In the field."
We responded:
"Wow! Thank you so much Ryan! It was great working with you as well"
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Eric Exline

November 2, 2023

5  out of  5
rating by Eric Exline
"Sean is a great guy, honest, trustworthy, and cares about his clients. It is always pleasure to work with him and his team!! Great folks that really have your back!"
We responded:
"We love seeing reviews like this, Eric! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Jamie Demory

September 26, 2023

5  out of  5
rating by Jamie Demory
"Seans employee, Susan, is absolutely one of the best people I have ever worked with. I have had State Farm since I was 16, and so I always put my children on their auto insurance too. My son, in the military, switched to a "cheaper" insurance. They were cheaper bc there was ZERO coverage and customer service was a total joke. They insured him in the wrong state, then refused to fix it. They even had added a driver to his policy we have never even heard of (This was Liberty Mutual, to be clear, and they are NOT military friendly)! The minute I reached out to Susan @ State Farm to help us, she was on the ball! She has ALWAYS gone over and beyond for my family. I have never ever had a problem with State Farm and wanted to take a minute of my time to express my sincere Thanks to this wonderful woman who provides above 5 star service. She is a breath of fresh air in a world where customer service is about non-existent."
We responded:
"Jamie & Ryan, thank you so much for taking the time to share your heartfelt appreciation for Susan and for considering her as a provider of above 5-star service. Your feedback is truly meaningful to us, and we're honored to have you and your family as valued customers. Susan's dedication to going above and beyond for your family exemplifies the level of service we strive to provide. We understand the importance of not just having insurance but having insurance that works for you when you need it most."
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Mercedes Cheyenne

July 27, 2023

5  out of  5
rating by Mercedes Cheyenne
"I’d recommend to anyone to go to Statefarm with Sean. Sean is so personable and easy to talk to. All the staff at the Hancock location are amazing! They’re always smiling and talk to you like a person instead of just a client. If you’re looking to swap insurance companies definitely stop in!"
We responded:
"Mercedes, it was a joy working with you. Thank you for trusting us with your coverage needs!"
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Garrett Warner

May 1, 2023

5  out of  5
rating by Garrett Warner
"Highly recommend Sean's office to anyone looking for auto insurance. Susan has helped me multiple times with auto insurance, as well as renter's insurance. Just recently they were able to provide me with even better coverage than what I had with Progressive, while also saving me about $50 a month."
We responded:
"Garrett, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Susan was able to do just that for your auto and renters! We appreciate you putting your trust in our office to help protect what matters most."
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JD Loch

April 5, 2023

5  out of  5
rating by JD Loch
"In a time where customer service is more often than not lacking, Susan is so kind, patient, responsive and knowledgeable. We were equally impressed with her professionalism and follow-up on questions or concerns on our behalf and keeping all the emails/texts and conversations straight when we couldn't. We regularly would receive same day responses. We received personalized customer service and spoke with a live person!! Thank so much Susan you are the best."
We responded:
"Thank you, JD, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Susan, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Linda Godlove

March 27, 2023

5  out of  5
rating by Linda Godlove
"Very good and detailed"
We responded:
"Linda, thank you! We appreciate your trust in us to take care of your insurance policies."
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Laur

November 2, 2022

5  out of  5
rating by Laur
"Sean and his coworkers are wonderful people. Very professional and helpful!"
We responded:
"Thank you for taking the time to leave us a review. Our State Farm office in Hancock would be nothing without policyholders like you!"
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Tiffany Hill

October 20, 2022

5  out of  5
rating by Tiffany Hill
"This office is always quick to respond and take care of any needs I’ve had!"
We responded:
"Tiffany, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Sarah Appel

September 1, 2022

5  out of  5
rating by Sarah Appel
"Kylie is amazing!!! 1000% amazing customer service!! Whenever I need something she gets it done right away for me! Go see her if your looking for great deal on car insurance and rental insurance!"
We responded:
"Hi Sarah! Thank you for the five-star rating for Kylie! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
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Michaela Bumbaugh

August 31, 2022

5  out of  5
rating by Michaela Bumbaugh
"Kylie was able to quote me for better auto and renters insurance coverage with $30 in monthly savings from what I had been paying with another insurance company. Within a few months after switching my coverage, I had to get my vehicle towed which was 100% covered by my policy. Requesting the roadside assistance was super easy and made a stressful situation so much easier. A few weeks later I purchased a second car, and Kylie was able to set me up with coverage quickly, kindly and professionally. I highly recommend this agency to anyone for comprehensive and personable service. Thank you, Kylie!"
We responded:
"Hi, Michaela! Thank you for the shoutout for Kylie! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
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Gabby Cook

August 25, 2022

5  out of  5
rating by Gabby Cook
"Kylie was absolutely amazing! She worked with me and explained all of the details when it came to my plan. She answered all of my questions I had and even went beyond that and explained in more detail. She is the whole reason I decided to go with State Farm as my car and rental insurance. She really made this whole experience of switching car insurance enjoyable, honestly. Car insurance is one that is very daunting to people, but Kylie made it so that it was easy to understand for someone who has no language for car insurance. I am going to recommend her to anyone who asks about car insurance! Thanks again Kylie!"
We responded:
"Thank you, Gabby, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Kylie, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
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Maizi Haynes

August 4, 2022

5  out of  5
rating by Maizi Haynes
"Kylie was wonderful & helped get me an awesome deal! Just switched from GEICO to State Farm and ended up paying nearly $70 less per month for more coverage for auto & renter’s insurance. Her kindness and professionalism were the main reason I chose State Farm over my other options! It was a quick & simple process and she was able to answer any questions I had. Thank you again!"
We responded:
"Maizi, we’re so glad to hear how Kylie was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
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Audrey Taylor

August 4, 2022

5  out of  5
rating by Audrey Taylor
"I spoke with an insurance agent with state farm named, Kylie. She was absolutely incredible, quick and willing to help in any way possible. She was able to help me insure my new vehicle within minutes 😁 Kylie was amazing and would highly recommend her."
We responded:
"Wow, thank you for the five-star rating, Audrey! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Kimberly Baxter

June 24, 2022

5  out of  5
rating by Kimberly Baxter
"Susan was very patient and thorough. I would highly recommend this agency !!"
We responded:
"Kimberly, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Susan cares a lot about our customers."
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Taylor Lookingbill

June 22, 2022

5  out of  5
rating by Taylor Lookingbill
"They make the process of getting insured super easy."
We responded:
"Thank you for the five-stars, Taylor! Our office is here for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
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Skylar Faith

June 22, 2022

5  out of  5
rating by Skylar Faith
"Very easy to work with. Responded fast and was very helpful in getting me set up with insurance after buying my new car. Did an excellent job helping me understand the process and different coverage options."
We responded:
"Skylar, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Chera Souders

June 14, 2022

5  out of  5
rating by Chera Souders
"Susan at State Farm is AWESOME, always goes above and beyond for her customers!"
We responded:
"Thank you for the wonderful review, Chera! Susan is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Wes Sautter

May 26, 2022

5  out of  5
rating by Wes Sautter
"Sean was awesome and was a huge help through the entire process. Made it very painless. Can’t thank him enough!! I will be referring friends to Sean."
We responded:
"Wes, thank you for the review. I strive to provide a great insurance experience for everyone who walks through my doors, and I am thrilled to hear that you are happy with your insurance policy!"
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connie smith

May 12, 2022

5  out of  5
rating by connie smith
"Very helpful in finding the best rates for my homeowners and auto policies. They saved me alot of money. Highly recommend."
We responded:
"Connie, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Andrew Millman

April 5, 2022

5  out of  5
rating by Andrew Millman
"Before I was introduced to Sean I had used the same insurance company my whole life and was completely comfortable and happy with that situation. Then I started talking to Sean. Not only was he the most helpful Insurance agent I have ever talked to, he was able to say me thousands of dollars per year! I consistently recommend Sean to anyone and everyone that I know because my experience was so great. Thanks Sean!"
We responded:
"Hi Andrew, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
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Christopher Tomlinson

December 30, 2021

5  out of  5
rating by Christopher Tomlinson
"Sean has been excellent to work with. I recently just worked with him to insure a second vehicle of mine. He and the folks at his office do a top notch job and most importantly - save me money!"
We responded:
"Thank you for the wonderful review, Christopher! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"